Cubroid Starter Kit

Please check the link.

• Warning! Due to the inclusion of small parts, this set is not to be used by children below 3 years old.
• Please do not put components of this set in your mouth as there are smaller parts included that can be swallowed.
• Warning! In the case of fire, move away from the source.
• Do not use excessive force.
• Do not throw products at people or animals as it may result in injury.
• Recharging of the batteries should be done by or with the assistance of an adult.
• Please keep away from water and or humid conditions as the module blocks are not waterproof.
• Do not store in places of high tempera

To begin a Warranty Replacement or Return, or for any other Technical or Customer Support related questions, please email us at info@skmcube.au!

 

1-Year Warranty on Cubroid products:

With proof of purchase, we’ll repair or replace your robots within one year if your robot blocks simply aren’t working the way they should. Cubroid reserves the right to reject warranty items that have been intentionally abused.

If your robots are defective or misbehaving in some way, please email us at info@skmcube.au with your proof of purchase, explaining as best you can the issue you are observing. We may be able to help you fix the problem yourself, but if not, we’ll be happy to repair or replace your robots!

After you’ve contacted our Customer Support team, you will be asked to send items for repair or replacement to our factory at the address below:

SKM Cube

502/ 60 Park Street, Sydney CBD NSW 2000.

Please note that our One Year Warranty does not cover Cubroid products purchased secondhand or from unauthorized resellers. Warranty Requests may be denied if you are not able to provide a valid Proof of Purchase.

All returns and exchanges must be authorized. Please send us an email at info@skmcube.au for further instructions.

All returns for refund or credit must be completed within 30 days from the date of purchase. All returned merchandise must be in its original mint and resalable condition.

Please include a printed copy of your purchase receipt or confirmation email for the order. Returns must also include all the factory accessories which come with the purchase. This includes any chargers, batteries, instructions, etc.

Returns on damaged, scratched, burnt, or otherwise ‘played with’ merchandise will not be accepted.

If any item arrives damaged due to shipping, immediately snap some photos of the damage to the box and contents and contact the carrier. Keep all shipping cartons and email Cubroid as soon as possible at info@skmcube.au.

Shipping and handling charges are non-refundable. We are not responsible for shipping charges on merchandise being returned to us for warranty replacement or refund.

Failure to Pay International Duties and Taxes:

All duties and fees incurred after your shipment leaves our factory are the responsibility of the recipient. If your package is returned to Cubroid due to failure to pay customs duties or VAT fees, you will be refunded the total remaining after deducting original shipping cost, any custom fees paid to release the package, and return shipping costs. For any questions pertaining to Duties and Taxes, please contact us at info@skmcube.au.

International Shipping:

Cubroid offers free shipping and only supports FedEx for deliveries.

Duties and taxes for international shipping are the responsibility of the customer. Cubroid does not assume responsibility for any additional charges after the original package has been shipped. If the customer refuses to pay these additional charges, the cost of return shipping and any extra costs will be deducted from the order price, and the remaining amount will be refunded to the recipient.

All duties and fees incurred after your shipment leaves our facility are the responsibility of the recipient. If your package is returned to Cubroid due to failure to pay customs duties or VAT fees, you will be refunded the total remaining after deducting the original shipping cost, any custom fees paid to release the package, and return shipping costs. For any questions pertaining to Duties and Taxes, please contact us at info@skmcube.au.